AG Bruning warns Nebraskans about new phone scam

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By Jeniffer Berry


Updated: Mon, 11 Nov 2013 09:04:19 CST

Nebraska's attorney general issued a consumer alert Friday about a tech support scam that leaves victims vulnerable to Malware. 

Jon Bruning's office has received six complaints in the past 30 days.

Here's how the scam works, according to Bruning's office: 

  • Consumers receive phone calls from individuals posing to be with Microsoft or another legitimate support group (Dell, McAfee, Norton).
  • Scammers claim an imminent security threat has been detected with the consumers’ computer.
  • Callers may direct consumers to utility areas of their computers (such as the system log) to demonstrate how the computer is infected.
  • Scammers request to “verify” consumer information so they can help correct the problem.
  • The caller offers software available for download or offers to directly update the consumer’s current system.
  • Consumers may be routed to dummy websites that allow scammers to remotely access their computers.
  • Once the scammer gains access to the consumer’s computer, they can either install fraudulent software directly or may request bank account information to charge for installing fraudulent security “upgrades”.
  • Tech support scammers can then use personal information gained from the transaction to perpetrate identity theft or make fraudulent charges to the victims’ accounts.

If you or someone you know has been targeted by a tech support scam, file a complaint with the Attorney General’s Office.