Created: Tue, 21 Jan 2014 06:13:00 CST
Updated: Wed, 22 Jan 2014 09:49:22 CST
More than 200 George Strait fans are looking for answers after tickets they paid for were nowhere to be found Friday night.
Some of them are pointing to the promotional company that organized the trip to Omaha.
Bob Blacketer is one of them.
He put his hard-earned money towards a Christmas gift for his wife.
A chance to see George Strait live in person.
That fee included a bus trip to Omaha, a stay at a hotel....
And, of course tickets to the concert.
Tickets he never saw.
"Yeah. Your heart sunk, like, you gotta be kidding me," he said.
He's one of 200 George Strait fans who say they bought into a faulty promotion.
Tickets weren't at the motel, as scheduled...
And when the customers got to the CenturyLink center there was nothing at will call, either.
Fans eventually got into the concert...
Blacketer says it was thanks to cooperation from George Strait's management team.
But he missed the opening act and left with a bad taste in his mouth.
"We definitely didn't get what we paid for," Blacketer said. "And I hope we recover what I paid for."
When the driver came and picked the fans up at the Bossleman's Travel Center, there were already concerns among the passengers.
Blacketer says the driver was 20 minutes late.
He points to poor management from Creative Community Promotions.
But they say they're also victims of unfortunate circumstances.
"We never thought anything like this would happen. And I feel so bad. They were the diehard George Strait fans," Creative Community Promotions' Vice President Joel Bieschke said.
Creative Promotions says a third party led them astray...
A ticket broker they've worked with for 10 years.
The company's Vice President says it wasn't George Strait who got them in--
It was her.
With a $20,000 dollar check to the CenturyLink Center.
"Out of my personal account. Now I've gotta go find 20 thousand dollars," she says.
She's now working with Omaha Police looking for a solution.
And if she doesn't find answers, Blacketer says he'll be finding a lawyer.
Creative Community Promotions says they have the names and contact information for each customer.
They plan to reach out to each of them to work their way through the mess.